If you need immediate help call 512.267.3135 directly to have the pool cleaned.
Give the location of the pool – Clubhouse, or Overlook – back or front pool. Leave a description – did someone get sick in the pool, or is it human waste.
How do I Report Damage to a Pool?
Should you see damage to a pool please contact SweetwaterManaager@goodwintx.com, or call the HOA office at 737.717.0305.
About Renting Amenities . . .
How Do I Reserve and Rent the Amenities?
The Clubhouse, Pool Pavilion, and the Events Lawn are Closed for Rentals for the safety of our residents during COVID-19.
Once we are allowed to reopen again this information will be updated.
How do I Rent the Overlook Club and Pools?
The Overlook Club Amenity, and Pools are not for rent.
To keep our community safe during these unpredictable times due to COVID-19 inside the Overlook Club is Closed.
About the Davenport Gate Access . . .
Where can I get an Access Device for the Gate at Davenport?
Contact your Community Manager, Tom O’Grady to set up a time for your Homeowner’s Orientation to receive your Davenport Gate Remote.
It can take up to two days to activate the Remote.
For a replacement contact your Community Manager, Tom O’Grady.
Call 737.717.0305, or email Tom O’Grady at SweetwaterManager@goodwintx.com.
How do I Obtain a Vendor Code for Deliveries/Service in Davenport?
To set up a Vendor Code for the Davenport Gate for Deliveries/Service email: AmenityAccess@goodwintx.com.
About the Architectural Application . . .
Where do I find the Architectural Application?
All Exterior modifications or improvements are to be approved through the Community Associations Architectural Review control process.
Please go here to read about requirements for the Architectural Application, then and click the link on the top of the page for the Application.
Print out and complete the Application as requested, and return the application as directed.
Is there a fee for the Architectural Application?
There is a $35.00 application fee. Please make your check out to: Sweetwater Master Community.
Turn in the fee with the application to the Community Manager, Tom O’Grady.
What is the Application Approval Process?
Once the application is submitted it will be reviewed by the Architectural Review Board. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the Association’s Architectural Guidelines.
How Long will the Architectural Application Process take?
A response from the committee may take as many as 30 days from the date of submission, but generally is 10 days or two weeks.
Please ensure that you provide as much information as possible with your application to avoid delays.
What is the Status of My Application?
A response from the committee may take as many as 30 days from the date of submission, but generally is 10 days or two weeks. Please ensure that you provide as much information as possible with your application to avoid delays.
If you have not heard from the Community Manager within 7 days from the date of submission, please email Tom O’Grady, Community Manager at SweetwaterManager@goodwintx.com.
About Board Meetings . . .
How do I find out when the next Board Meeting takes place?
Upcoming Board Meetings dates are posted on SweetwaterLife.com in News and Events.
Can I pay my Assessment with a credit/debit card, or check?
Yes, credit/debit cards are accepted through this link: GoodwinTX.com. At the top of the page to the right find “Make a Payment” , in that box type in Sweetwater Master Community, then click on the Search key icon. Go down the new page and look on the right. This is where you will find the link “Click here for Payment Instructions”. Follow the instructions to make your payment.
• What is my property code?
Your Property Code is ASWW
• What is the Management ID?
When making credit card payments online at goodwintx.com, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
When is my Assessment due?
Payments are made Quarterly – January 1, April 1, July 1 and October 1.
Why does my account show a Negative Number?
A negative number means that you have a credit balance.
I received a Letter for Past Due Assessments. Who do I contact??
Dues can change so please make a mental note to go in and update your automatic withdrawal.
To update existing Western Alliance recurring payments, go to SweetwaterLife.com, then look for the HOA tab. In the drop down sub-tabs click on “Online Payment Instructions Payment Portal”. https://www.goodwintx.com/payonline/
What is my Assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.
About my Insurance…
Where do I get a copy of the Association’s Insurance?
Contact our Customer Service team Monday-Friday, 8:30 AM-5:30 PM by phone, 855-289-6007, or via email at firstname.lastname@example.org.