About the Pools . . .
Amenity Pool Access
- Key FOBs are used to get you through the gates.
- You receive one FOB at your Homeowner’s Orientation with the Community Manager, Tom O’Grady. Call 737.717.0305 for an appointment. (A second FOB may be purchased for $10.00 – check, or money order.)
- It takes two days to activate the Key FOBs.
What Time are the Pools Open?
- The Clubhouse Pools, and the Overlook Pools are open 24/7, 365 Days of the week.
How many Guests may I invite to the Pool?
- During COVID-19 no guests are allowed.
Is Alcohol allowed at the Pools?
- No Alcohol is allowed at the Pools.
- No Glass is allowed at the Pools.
Where are the Pools Located?
- The Clubhouse Pool is located at 17921 Sweetwater Club Circle.
- The Overlook Pool is located in the Madrone Ridge Village, at 6200 Bower Well Drive.
Will my Child need Swim Diapers at the Pool?
- If your child is not fully potty trained a Swim Diaper, and Plastic Swim Pants must be worn at all times.
Who do I Call if the Pool becomes Contaminated?
- First have everyone get out of the pool.
- Call the Community Manager, Tom O’Grady at 737.717.0305 or 512.850.9097 mobile, or email SweetwaterManager@goodwintx.com.
- If you need immediate help call 512.267.3135 directly to have the pool cleaned.
- Give the location of the pool – Clubhouse, or Overlook – back or front pool. Leave a description – did someone get sick in the pool, or is it human waste.
How do I Report Damage to a Pool?
- Should you see damage to a pool please contact SweetwaterManaager@goodwintx.com, or call the HOA office at 737.717.0305.
About Renting Amenities . . .
How do I Reserve and Rent the Amenities?
- The Clubhouse, Pool Pavilion, and the Events Lawn are Closed for Rentals for the safety of our residents during COVID-19.
- Once we are allowed to reopen again this information will be updated.
How do I Rent the Overlook Club and Pools?
- The Overlook Club Amenity, and Pools are not for rent.
- To keep our community safe during these unpredictable times due to COVID-19 inside the Overlook Club is Closed.
About the Davenport Gate Access . . .
Where can I get an Access Device for the Gate at Davenport?
- Contact your Community Manager, Tom O’Grady to set up a time for your Homeowner’s Orientation to receive your Davenport Gate Remote.
- It can take up to two days to activate the Remote.
- For a replacement contact your Community Manager, Tom O’Grady.
- Call 737.717.0305, or email Tom O’Grady at SweetwaterManager@goodwintx.com.
How do I Obtain a Vendor Code for Deliveries/Service in Davenport?
- To set up a Vendor Code for the Davenport Gate for Deliveries/Service email: AmenityAccess@goodwintx.com.
About the Architectural Application . . .
Where do I find the Architectural Application?
- All Exterior modifications or improvements are to be approved through the Community Associations Architectural Review control process.
- Please go here to read about requirements for the Architectural Application, then and click the link on the top of the page for the Application.
- Print out and complete the Application as requested, and return the application as directed.
Is there a fee for the Architectural Application?
- There is a $35.00 application fee. Please make your check out to: Sweetwater Master Community.
- Turn in the fee with the application to the Community Manager, Tom O’Grady.
What is the Application Approval Process?
- Once the application is submitted it will be reviewed by the Architectural Review Board. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the Association’s Architectural Guidelines.
How Long will the Architectural Application Process take?
- A response from the committee may take as many as 30 days from the date of submission, but generally is 10 days or two weeks.
- Please ensure that you provide as much information as possible with your application to avoid delays.
What is the Status of My Application?
- A response from the committee may take as many as 30 days from the date of submission, but generally is 10 days or two weeks. Please ensure that you provide as much information as possible with your application to avoid delays.
- If you have not heard from the Community Manager within 7 days from the date of submission, please email Tom O’Grady, Community Manager at SweetwaterManager@goodwintx.com.
About Board Meetings . . .
How do I find out when the next Board Meeting takes place?
- Upcoming Board Meetings dates are posted on SweetwaterLife.com in News and Events.
How will I be Informed of Board Meetings?
- As a resident you will need to be registered on SweetwaterLife.com.
- Go to the top Right of the SweetwaterLife.com page and click on “Register” so that you may receive community information.
Where can I find Copies of Board Meeting Minutes?
- This is a password protected page and requires you to sign in on SweetwaterLife.com, then go to Documents, under Documents is the sub tab Board Meeting Minutes.
About Common Area Maintenance . . .
What areas does the Resident Maintain?
- Homeowners are responsible for their property, and the area between the curb and your property..
How do I Report a Maintenance Issue for a Common Area?
- We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community.
- Please submit a request to SweetwaterManager@goodwintx.com.
- Include a photo, send it as a small or medium size.
- List the address, location.
About Mail and Utility Services . . .
Where do I get a Mail Box Key?
- Please go to the Post Office located in Lakeway next to Sonic. The address is: 2110 Ranch Road 620 S., Lakeway, TX 78734
- Take your ID and Closing Papers.
- Phone 512.263.2458
- For more information follow this link
What is the Phone Number for Crossroads Utility Services?
- Crossroads utility Services 512-246-1400.
Where do I go to find Utility Information?
- Follow this link for New Residents for Utility information.
About Trash and Recycling . . .
What day is Trash and Recycling Picked Up?
- Trash and Recycling are picked up weekly on Thursdays.
- Have your Bins out before 7:00 am, or the night before.
Where do I Store my Trash and Recycling Bins?
- Store all Trash and Recycling Bins behind your gate, or in your garage.
Who is the Service for Trash and Recycling?
- Texas Disposal Services
- Customer Care: 800.375.8375
Who do I Call for Bulk Pick Up Service?
- You need to schedule with Texas Disposal Systems 737-236-7061.
About Covenants Conditions & Restrictions . . .
Where can I find the Community Covenants, Conditions & Restrictions?
- You must first Register on SweetwaterLife.com.
- You will find the community’s Covenants, Conditions and Restrictions (CC&R’s) on your SweetwaterLife.com, go to the “Document” tab, then click on “Legal Documents”. All documents listed are the CC&R’s.
About Deed Violations . . .
Where do I report a Deed Violation for a Neighbor’s Home/Yard/Auto?
- Complete the form by clicking this link.
- Please submit an email to SweetwaterManager@goodwintx.com and include picture(s), and as much detail as possible where applicable.
- Send the photo in a medium to small size.
- Include address of the home/yard/Auto.
If I receive a Deed Violation Notice, what do I do?
- Covenant Violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
- SweetwaterManager@goodwintx.com is another resource.
When does the Compliance Driver visit Sweetwater?
- The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis.
How do I contact the Compliance Team?
- Covenant Violation related inquiries can be directed to compliance@goodwintx.com.
- You can also contact your Community Manager, Tom O’Grady at SweetwaterManager@goodwintx.com.
About Board of Directors…
How can I reach the Board of Directors?
- You are invited to address the Board of Directors at the next scheduled Board Meeting, or by submitting a request via SweetwaterManager@goodwintx.com.
- A post with the date of the Board of Directors meeting will be announced on SweetwaterLife.com.
About my HOA Dues…
Where do I find my Account Number?
- You can find your account number in your billing statement or coupon book.
- If you cannot locate your account number, please contact our Customer Service team at 855-289-6007, or go to https://www.goodwintx.com/ to Live Chat.
Where do I find my Financial Information?
- You may request your balance by contacting our Customer Service team Monday-Friday, 8:30 AM-5:30 PM, by phone, 855-289-6007, or via email at this link: info@goodwintx.com.
- Live “Chat” is available on our website at this link: goodwintx.com.
How do I Pay My Assessment?
- Option 1: Mail-In Your Payment to the following address:
Sweetwater Master Community (ASWW)
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
- Option 2: Set up payment through the bill pay through your personal bank account.
- To set up an account to make payments, go to SweetwaterLife.com, look at the top tab HOA, then look for the sub-tab: Online Payment instructions and payment portal: https://sweetwaterlife.com/online-payment-instructions-payment-portal/
You will need your account # ________________
Management company ID # 6587 and your Association ID: ASWW.
Can I Pay my Assessment with a Credit/Debit Card, or Check?
- Yes, credit/debit cards are accepted through this link: GoodwinTX.com. At the top of the page to the right find “Make a Payment” , in that box type in Sweetwater Master Community, then click on the Search key icon. Go down the new page and look on the right. This is where you will find the link “Click here for Payment Instructions”. Follow the instructions to make your payment.Save
• What is my property code?
Your Property Code is ASWW
• What is the Management ID?
6587 - When making credit card payments online at goodwintx.com, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
When is my Assessment Due?
- Payments are made Quarterly – January 1, April 1, July 1 and October 1.
Why does my account show a Negative Number?
- A negative number means that you have a credit balance.
I received a Letter for Past Due Assessments. Who do I contact??
- Contact our team by email at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
- Contact our Customer Service team Monday-Friday, 8:30 AM-5:30 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- Live “Chat” is available where our team can assist you at goodwintx.com
Who can I talk to about Setting up a Payment Plan?
- Contact our team by email at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
- Contact our Customer Service team Monday-Friday, 8:30 AM-5:30 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- Live “Chat” is available where our team can assist you at goodwintx.com
How do I Update or Delete my Western Alliance Payment Information?
- You must first Register on SweetwaterLife.com.
- Dues can change so please make a mental note to go in and update your automatic withdrawal.
- To update existing Western Alliance recurring payments, go to SweetwaterLife.com, then look for the HOA tab. In the drop down sub-tabs click on “Online Payment Instructions Payment Portal”. https://www.goodwintx.com/payonline/
What is my Assessment Paying For?
- Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.
About my Insurance…
Where do I get a Copy of the Association’s Insurance?
- Contact our Customer Service team Monday-Friday, 8:30 AM-5:30 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- Live Chat is available on our website at www.goodwintx.com.
How do I Add my Property to reflect on the Insurance Certificate?
- Contact the Association’s Insurance Agent: cole.adams@goodwintx.com
About Updating my Information…
How do I Update my Contact Information/Mailing Address?
- Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- Live Chat is available on our website at www.goodwintx.com.
- Contact Tom O’Grady by email: SweetwaterManager@goodwintx.com for assistance Monday-Friday, 9:00 AM – 5:00 PM.
About Resales…
How do I get a Lender Questionnaire completed?
- Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.
How much does a Lender Questionnaire Cost?
- Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.
Where do I obtain a Resale Certificate?
- Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/
I’m the Lender and would like to get a Statement. Is there a charge for this?
- A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.
About Rules & Regulation for Renting/Leasing…
What is the Community’s Rental/Leasing Policy?
- Minimum lease length is 6 months
About the Community Pet Policy? …
Community Pet Policy in Sweetwater?
- Domestic Pets – dogs, cats, fish, etc.
- Dogs are to be walked on a leash.
- Owners are responsible to pick up waste of their animals. Many doggie bag stations are available throughout the community.
About Community Parking Policy? …
What is the Community’s Parking Policy?
- No overnight street parking
- A Parking Pass available from the HOA office allows for visiting guests to park overnight. The Parking Pass is to be placed on the dash of the automobile.
About Community Drone Policy …
What is the Community’s Drone Policy?
About Community Political Signs …
What is the Community’s Political Sign Policy?
About Fence Stain …
What is the Stain for Fences?
The Fence Stain is Behr #501, Cedar Tone. Home Depot will mix this for you.
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