About the Pools . . .
Amenity Pool Access
- Key FOBs are used to get you through the gates.
- You receive one FOB at your Homeowner’s Orientation with the Lifestyle Coordinator. Call 737-717-0305 for an appointment. (A second FOB may be purchased for $10.00 – check, or money order.)
What Time are the Pools Open?
- The Clubhouse Pools and the Overlook Pools are open daily from 7 am to 10 pm.
How many Guests may I invite to the Pool?
- Up to 4 guests are allowed per family present.
Is Alcohol allowed at the Pools?
- No Alcohol is allowed at the Pools.
- No Glass is allowed at the Pools.
Where are the Pools Located?
- The Clubhouse Pool is located at 17921 Sweetwater Club Circle.
- The Overlook Pool is located in the Madrone Ridge Village, at 6200 Bower Well Drive.
Will my Child need Swim Diapers at the Pool?
- If your child is not fully potty trained a Swim Diaper, and Plastic Swim Pants must be worn at all times.
Who do I Call if the Pool becomes Contaminated?
- First have everyone get out of the pool.
- Call the Community Manager at 737-717-0305 or 512-850-9097 mobile, or email SweetwaterManager@goodwintx.com.
- If you need immediate help call 512-267-3135 directly to have the pool cleaned.
- Give the location of the pool – Clubhouse, or Overlook – back or front pool. Leave a description – did someone get sick in the pool, or is it human waste.
How do I Report Damage to a Pool?
- Should you see damage to a pool promptly report it to the HOA by contacting SweetwaterManager@goodwintx.com, or call the HOA office at 737-717-0305.
- To report contamination promptly call 512-653-7913.
About Renting Amenities . . .
How do I Reserve and Rent the Amenities?
To reserve the Clubhouse, The Overlook Club, Pool Pavilion or the Events Lawn and place a reservation on the calendar click here or select the Amenity Reservations tab located at the top of each page under Amenities.
For any further questions or assistance contact your Lifestyle Coordinator at SweetwaterLifestyle@goodwintx.com.
How do I Rent The Overlook Club and Pools?
The Overlook Club may be rented:
- Monday-Friday between 8:00 am – 3:00 pm, and
- Friday-Sunday between 3:00 – 10:00 pm.
Pools are not for rent.
About the Davenport Gate Access . . .
Where can I get an Access Device for the Gate at Davenport?
- Contact your Lifestyle Coordinator to set up a time for your Homeowner’s Orientation to receive your Davenport Gate Remote.
- It can take up to two days to activate the Remote.
- For a replacement contact your Community Manager.
- Call 737-717-0305, or email SweetwaterLifestyle@goodwintx.com.
How do I Obtain a Vendor Code for Deliveries/Service in Davenport?
- To set up a Vendor Code for the Davenport Gate for Deliveries/Service email: AmenityAccess@goodwintx.com.
About the Architectural Application . . .
Where do I find the Architectural Application?
- All Exterior modifications or improvements are to be approved through the Community Associations Architectural Review control process.
- Please go here to read about requirements for the Architectural Review Application, then and click the link on the top of the page for the Application.
- Print out and complete the Application as requested, and return the application as directed.
Is there a fee for the Architectural Application?
- There is a $45.00 application fee. Please make your check out to: Sweetwater Master Community.
- Turn in the fee with the application to Courtney Neal at the HOA office by appointment, or emailed directly to SweetwaterCompliance@goodwintx.com.
- For all projects that require excavation, large machinery or concrete slab, a security deposit will be required. A check in the amount of $3,500.00 made payable to Sweetwater Master Community must be submitted with the application for all such projects. This payment will be apportioned to include a $3,400.00 security deposit, and $100.00 Sweetwater Reviewers inspection fee. The security deposit will be returned following inspection and verification by the Sweetwater Reviewers that no damage to the Association or other property has occurred as a result of the work represented on the application. No interest is payable on deposits held by the Association. The $100.00 inspection fee is non-refundable and will be deducted from the $3,500 submitted.
What is the Application Approval Process?
- Once the application is submitted it will be reviewed by the Architectural Review Board. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the Association’s Architectural Guidelines.
How Long will the Architectural Application Process take?
- A response from the committee may take as many as 30 days from the date of submission, but generally is 10 days or two weeks.
- Please ensure that you provide as much information as possible with your application to avoid delays.
What is the Status of My Application?
- A response from the committee may take as many as 30 days from the date of submission, but generally is 10 days or two weeks. Please ensure that you provide as much information as possible with your application to avoid delays.
- If you have not heard from the Compliance Manager within 7 days from the date of submission, please email the Architectural Review Coordinator at Sweetwatercompliance@goodwintx.com.
About Board Meetings . . .
How do I find out when the next Board Meeting takes place?
- Upcoming Board Meetings dates are posted on SweetwaterLife.com in News and Events.
How will I be Informed of Board Meetings?
- As a resident you will need to be registered on SweetwaterLife.com.
- Go to the top Right of the SweetwaterLife.com page and click on “Register” so that you may receive community information.
Where can I find Copies of Board Meeting Minutes?
- This is a password protected page and requires you to sign in on SweetwaterLife.com, then go to Documents, under Documents is the sub tab Board Meeting Minutes.
About Common Area Maintenance . . .
What areas does the Resident Maintain?
- Homeowners are responsible for their property, and the area between the curb and your property.
How do I Report a Maintenance Issue for a Common Area?
- We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community.
- Please submit a request to SweetwaterCompliance@goodwintx.com.
- Include a photo, send it as a small or medium size.
- List the address, location.
About Mail and Utility Services . . .
Where do I get a Mail Box Key?
- Please go to the Post Office located in Lakeway next to Sonic. The address is: 2110 Ranch Road 620 S., Lakeway, TX 78734
- Take your ID and Closing Papers.
- Phone 512-263-2458
- For more information follow this link
What is the Phone Number for Crossroads Utility Services?
- Crossroads utility Services 512-246-1400.
Where do I go to find Utility Information?
- Follow this link for New Residents for Utility information.
About Trash and Recycling . . .
What day is Trash and Recycling Picked Up?
- Trash and Recycling are picked up weekly on Thursdays.
- Have your Bins out before 7:00 am, or the night before.
Where do I Store my Trash and Recycling Bins?
- Store all Trash and Recycling Bins behind your gate, or in your garage.
Who is the Service for Trash and Recycling?
- Texas Disposal Services
- Customer Care: 800-375-8375
Who do I Call for Bulk Pick Up Service?
- You need to schedule with Texas Disposal Systems 737-236-7061.
About Covenants Conditions & Restrictions . . .
Where can I find the Community Covenants, Conditions & Restrictions?
- You must first Register on SweetwaterLife.com.
- You will find the community’s Covenants, Conditions and Restrictions (CC&R’s) on your SweetwaterLife.com, go to the “Document” tab, then click on “Legal Documents”.
About Deed Violations . . .
Where do I report a Deed Violation for a Neighbor’s Home/Yard/Auto?
- Complete the form by clicking this link.
- Please submit an email to SweetwaterCompliance@goodwintx.com and include picture(s), and as much detail as possible where applicable.
- Send the photo in a medium to small size.
- Include address of the home/yard/Auto.
If I receive a Deed Violation Notice, what do I do?
- Covenant Violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
- SweetwaterCompliance@goodwintx.com is another resource.
When does the Compliance Driver visit Sweetwater?
- The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis.
How do I contact the Compliance Team?
- Covenant Violation related inquiries can be directed to compliance@goodwintx.com.
- You can also contact your Community Standards Coordinator at SweetwaterCompliance@goodwintx.com.
About Board of Directors . . .
How can I reach the Board of Directors?
- You are invited to address the Board of Directors at the next scheduled Board Meeting, or by submitting a request via SweetwaterManager@goodwintx.com.
- A post with the date of the Board of Directors meeting will be announced on SweetwaterLife.com.
About my HOA Dues . . .
Where do I find my Account Number?
- You can find your account number in your billing statement or coupon book.
- If you cannot locate your account number, please contact our Customer Service team at 855-289-6007, or go to https://www.goodwintx.com/ to Live Chat.
Where do I find my Financial Information?
- You may request your balance by contacting our Customer Service team Monday-Friday, 8:30 AM-5:30 PM, by phone, 855-289-6007, or via email at this link: info@goodwintx.com.
- Live “Chat” is available on our website at this link: goodwintx.com.
How do I Pay My Assessment?
- Option 1: Mail-In Your Payment to the following address:
Sweetwater Master Community (ASWW)
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
- Option 2: Set up payment through the bill pay through your personal bank account.
- To set up an account to make payments, go to SweetwaterLife.com, look at the top tab HOA, then look for the sub-tab: Online Payment instructions and payment portal: https://sweetwaterlife.com/online-payment-instructions-payment-portal/
You will need your account # ________________
Management company ID # 6587 and your Association ID: ASWW.
Can I Pay my Assessment with a Credit/Debit Card, or Check?
- Yes, credit/debit cards are accepted through this link: GoodwinTX.com. At the top of the page to the right find “Make a Payment” , in that box type in Sweetwater Master Community, then click on the Search key icon. Go down the new page and look on the right. This is where you will find the link “Click here for Payment Instructions”. Follow the instructions to make your payment. Save
• What is my property code?
Your Property Code is ASWW
• What is the Management ID?
6587 - When making credit card payments online at goodwintx.com, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
When is my Assessment Due?
- Payments are made Quarterly – January 1, April 1, July 1 and October 1.
Why does my account show a Negative Number?
- A negative number means that you have a credit balance.
I received a Letter for Past Due Assessments. Who do I contact??
- Contact our team by email at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
- Contact our Customer Service team Monday-Friday, 8:30 AM-5:30 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- Live “Chat” is available where our team can assist you at goodwintx.com
Who can I talk to about Setting up a Payment Plan?
- Contact our team by email at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
- Contact our Customer Service team Monday-Friday, 8:30 AM-5:30 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- Live “Chat” is available where our team can assist you at goodwintx.com
How do I Update or Delete my Western Alliance Payment Information?
- You must first Register on SweetwaterLife.com.
- Dues can change so please make a mental note to go in and update your automatic withdrawal.
- To update existing Western Alliance recurring payments, go to SweetwaterLife.com, then look for the HOA tab. In the drop down sub-tabs click on “Online Payment Instructions Payment Portal”. https://www.goodwintx.com/payonline/
What is my Assessment Paying For?
- Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.
About my Insurance . . .
Where do I get a Copy of the Association’s Insurance?
- Contact our Customer Service team Monday-Friday, 8:30 AM-5:30 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- Live Chat is available on our website at www.goodwintx.com.
How do I Add my Property to reflect on the Insurance Certificate?
- Contact the Association’s Insurance Agent: cole.adams@goodwintx.com
About Updating my Information . . .
How do I Update my Contact Information/Mailing Address?
- Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
- Live Chat is available on our website at www.goodwintx.com.
- Contact our Lifestyle Coordinator by email: SweetwaterLifestyle@goodwintx.com for assistance Monday-Friday, 9:00 AM – 5:00 PM.
About Resales . . .
How do I get a Lender Questionnaire completed?
- Lender questionnaires can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login.
How much does a Lender Questionnaire Cost?
- Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing.
Where do I obtain a Resale Certificate?
- Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login
I’m the Lender and would like to get a Statement. Is there a charge for this?
- A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login.
About Rules & Regulation for Renting/Leasing . . .
What is the Community’s Rental/Leasing Policy?
- Minimum lease length is 6 months
About the Community Pet Policy . . .
Community Pet Policy in Sweetwater?
- Domestic Pets – dogs, cats, fish, etc.
- Dogs are to be walked on a leash.
- Owners are responsible to pick up waste of their animals. Many doggie bag stations are available throughout the community.
About Community Parking Policy . . .
What is the Community’s Parking Policy?
- No overnight street parking
- A Parking Pass available from the HOA office allows for visiting guests to park overnight. The Parking Pass is to be placed on the dash of the automobile.
About Community Drone Policy . . .
What is the Community’s Drone Policy?
About Community Political Signs . . .
What is the Community’s Political Sign Policy?
Approved Plants, Trees and Grasses . . .
Approved Plants, Trees and Grasses
| DETAIL ATTACHMENT 1 | ||
| APPROVED PLANT LIST | ||
| Canopy Trees | ||
| Scientific Name: | Common Name: | |
| Acer grandidentatum | Bigtooth Maple | |
| Carya illinoinensis | Pecan | |
| Fraxinus texensis | Texas Ash | |
| Juglans microcarpa | Texas Black Walnut | |
| Pistacia chinensis | Chinese Pistache | |
| Platanus mexicana | Mexican Sycamore | |
| Quercus polymorpha | Monterrey Oak | |
| Quercus macrocarpa | Burr Oak | |
| Quercus galucoides | Lacey Oak | |
| Quercus muhlenbergii | Chinquapin Oak | |
| Quercus shumardii | Shumard Oak | |
| Quercus buckleyi (texana) | Texas Red Oak | |
| Quercus virginiana | Live Oak | |
| Quercus fusiformus | Escarpment Live Oak | |
| Ornamental Trees | ||
| Scientific Name: | Common Name: | |
| Acacia farnesiana (A. smallii) | Huisache | |
| Aesculus arguta | Texas Buckeye | |
| Aesculus pavia | Red Buckeye | |
| Bauhunia lunariodes (B. congesta) | Anacacho Orchid Tree | |
| Cercid.ium texanum | Texas Paloverde | |
| Cercis canadensis mexicana | Mexican Redbud | |
| Cercis canadensis “texensis” | Texas Redbud | |
| Comus drummondii | Rough Leaf Dogwood | |
| Cotinus obovatus | Smoke Tree | |
| Diospyros texana | Texas Persimmon | |
| llex decidua | Possumhaw Holly | |
| llex vomitoria | Yaupon Holly | |
| Lagerstroemia indica | Crepe Myrtle | |
| Leucana retusa | Golden Leadball Tree | |
| Malus ioensis | Blanco Crabapple | |
| Myrica cerifera | Southern Wax Myrtle | |
| Myrospermum sousanum | Arroyo Sweetwood | |
| Prunus caroliniana | Carolina Laurel Cherry | |
| Prunus mexicana | Mexican Plum | |
| Prunus serotina “eximia” | Escarpment Black Cherry | |
| Rhamnus Caroliniana | Carolina Buckthorn | |
| Rhus lanceolata | Prarie Aarneleaf Sumac | |
| Rhus glabra | Smooth Sumac | |
| Sophora secundiflora | Texas Mountain Laurel | |
| Ungnadia speciosa | Mexican Buckeye | |
| Shrubs | ||
| Scientific Name: | Common Name: | |
| Agave americana | Agave/Century Plant | |
| Anisacanthus quadrifidus wrightii | Flame Acanthus | |
| Caesalpinia gillesii | Bird of Paradise | |
| Caesalpinia mexicana | Mexican Bird of Paradise | |
| Caesalpinia pulcherrima | Pride of Barbados | |
| Callicarpa americana | American Beautyberry | |
| Cephalanthus occidentalis | Button Bush | |
| Dalea frutescens | BlackDalea | |
| Dalea bicolor | BlueDalea | |
| Dasylirion texana | Texas Sotol | |
| Dasylirion wheeleri | Wheeler Sotol | |
| Erythrina bidwilii | Coral Bean | |
| Eupatorium havanense | Fragrant Mist Flower | |
| Eysenhardtia texana | Texas Kidneywood | |
| Foresteria pubescens | Texas Elbow Bush | |
| Fouquieria splendeus | Ocotillo | |
| Garrya ovata | Silk Tassel | |
| Hesperaloe parviflora | Red Yucca | |
| Hibiscus coccineus | Texas Star Hibiscus | |
| Ilex vomitoria | Yaupon Holly | |
| Ilex vomitoria “Nana” | Dwarf Yaupon | |
| Leucophylum frutescens “green cloud” | Green Cloud Sage | |
| Leucophylum frutescens “silverado” | Silverado Sage | |
| Lindera benzoin | Spice-bush | |
| Mahonia trifoliolata | Agarita | |
| Myrica pusilla | Dwarf Wax Myrtle | |
| Nolina lindheimeriana | Nolina | |
| Opuntia spp. | Spineless Prickly Pear | |
| Pistcia texana | Texas Pistache | |
| Poliomentha longiflora | Mexican Oregano | |
| Rhus aromatica | Fragrant Sumac | |
| Rhus virens | Evergreen Suman | |
| Rosmarinum officinalis | Upright Rosemary | |
| Saba! texana | Texas Saba! Palm | |
| Salvia chamaedryoides | Gray Sbrub Sage | |
| Salvia penstemonoides | Big Red Sage | |
| Salvia greggii | Cherry Sage | |
| Sophora affinis | Eve’s Necklace | |
| Symphoricarpos | Coralberry | |
| Tecoma stans var. angustata | Yellow Bells | |
| Teucrium fruticans | Silver Bush Germander | |
| Viguilera stenoloba | Skeleton Leaf Goldeneye | |
| Yucca rostrata | Yucca rostrata | |
| Yucca rupicola | Twist Leaf Yucca | |
| Groundcovers | ||
| Scientific Name· | Common Name: | |
| Achillea millefolium | Yarrow | |
| Adiantum capillus-veneris | Maidenhair Fern | |
| Calyptocarpus vialis | Horse herb | |
| Dalea greggii | GreggDalea | |
| Dichondra argentea | Silver Ponyfoot | |
| Dryoptetis ludoviciana | Southern Wood Fern | |
| Phyla nodiflora var. incis | Frog Fruit | |
| Stemodia tomentosa | Wooly Stemodia | |
| Rivina humilis | Pigeonberry | |
| Rosmarinum officinalis “prostratus” | Trailing Rosemary | |
| Santolina chamaecyparissus | Gray Santolina | |
| Santolina vireos | Green Santolina | |
| Tradescantia spp. | Spiderwort | |
| Verbena tenuisecta | Moss Verbena | |
| Verbena x hybrida “Homestead” | Homestead Purple Verbena | |
| Grasses/Sedges | ||
| Scientific Name· | Common Name: | |
| Andropogon gerardii | Big Bluestem | |
| Andropogon scopetius | Little Bluestem | |
| Bouteloua curtipendula | Sideoats Gramma | |
| Bouteloua gracillis | Blue Grarnma | |
| Buchloe dactyloides | Buffalo Grass | |
| Carex tlacca | Blue Sedge | |
| Carex tumulicola | Berkeley Sedge | |
| Carex perdentata | Meadow Sedge | |
| Chasmanthium latifolium | Inland Sea Oats | |
| Cynodon spp. | Bermuda Grass | |
| Hilaria belangeria | Common Curly Mesquite | |
| Leptochloa dubia | Green Sprangletop | |
| Muhlenbergia capillaris | Gulf Coast Muhly | |
| Muhlenbergia dubia | PineMuhly | |
| Muhlenbergia dubioides | Weeping Muhly | |
| Muhlenhergia dumosa | Bamboo Muhly | |
| Muhlenbergia emersleyi | BullMuhly | |
| Muhlenbergia lindheimeri | BigMuhly | |
| Muhlenbergia reverchonii | SeepMuhly | |
| Muhlenbergia rigida | Purple Muhly | |
| Muhlenbergia rigens | DeerMuhly | |
| Panicum virgatum | Switchgrass | |
| Sorghastrum nutans | Indian grass | |
| Stipa tenuissima | Mexican Feathergrass | |
| Tripsacum dactyloides | Eastern Gamagrass | |
| Zoysia spp. | Zoysiagrass | |
| Vines | ||
| Scientific Name: | Common Name: | |
| Bignonia capreolata | Cross vine | |
| Campsis radicans | Trumpet Creeper | |
| Clematis pitcberi | Leather Flower | |
| Gelsemium sempervirens | Carolina Yellow Jasmine | |
| Lonicera sempervirens | Coral Honeysuckle | |
| Parthenocissus quinquefola | Virginia Creeper | |
| Passiflora incarnata | Purple Passion Vine | |
| Perennials | ||
| Scientific Name: | Common Name: | |
| Aquilegia chrysantha bar. hinckleyana | Columbine | |
| Asclepias curassavica | Tropical Milkweed | |
| Buddleia marrubiifolia | Wooly Butterfly Bush | |
| Bulbine frutescens | African Bulbine | |
| Capsicum annum var. glabriusculum | Chile Petin (Pequin) | |
| Chrysactinia mexicana | Damianita | |
| Cuphea llavea | Bat Face Cuphea | |
| Cyrtomium falcatum | Holly Fern | |
| Echinacea purpurea | Purple Coneflower | |
| Eupatorium gregg;; | Gregg’s Mist Flower | |
| Eupatorium havanense | Fragrant Mist Flower | |
| Gaura lindheimeri | Pink & White Gaura | |
| Lantana camara | Lantana, Pink | |
| Lantana horrida | Lantana, Texas | |
| Lantana hybrid | Lantana, New Gold | |
| Lantana montevidensis | Purple Trailing Lantana | |
| Liatris spicata | Gayfeather | |
| Malva viscus arboreus var. drummondii | Turk’s Cap | |
| Melampodium Jeucanthum | Black-Foot Daisy | |
| Pavonia lasiopetala | Rock Rose | |
| Penstemon baccharifolius | Rock Penstemon | |
| Penstemon tennis | Brazos Penstemon | |
| Perovskia atriplicifolia | Russian Sage | |
| Phlomis fruticosa | Jerusalem Sage | |
| Physostegia virginiana | Fall Obedient Plant | |
| Rudbeckia fulgida | Black-Eyed Susan | |
| Rudbeckia maxima | Giant Coneflower | |
| Rue Ilia brittoniana “Chi -Chi”‘ | Chi-Chi Pink Ruellia | |
| Ruellia brittoniana | Purple Ruellia | |
| Ruellia brittoniana “Katie” | Katie’s Dwarf Rue Ilia | |
| Salvia coccinea | Tropical Sage | |
| Salvia farinacea | Mealy Blue Sage | |
| Salvia guaranitica | Majestic Sage | |
| Salvia leucantha | Mexican Bush Sage | |
| Salvia Jyrata | Lyre Leaf Sage | |
| Salvia regia | Mountain Sage | |
| Salvia roemeriana | Cedar Sage | |
| Salvia sinaloensis | Bicolor Sage | |
| Scutellaria suffrutescens | Pink Scullcap | |
| Stachys byzantina | Lamb’s Ear | |
| Stachys coccinea | Texas Betony | |
| Tagetes lemmonii | Copper Canyon Daisy | |
| Tagetes Iucida | Mexican Mint Marigold | |
| Hymenoxys sacposa | Four Nerve Daisy | |
| Wedelia texana (Zexmenia hispida) | Zex.menia | |
| NOTE: The following plants/shrubs/trees are prohibited | ||
| Scientific Name: | Common Name: | |
| Photonia glabra | Red Tip Photinia | |
| Nerium Oleander | Oleander | |
| Melia azedarach | China berry | |
| Nandina Domestica | Nandina | |
| Ligustrumjaponicum | Ligustrum | |
| Lonicera japonica | I apanese Honeysuckle | |
| Alianthus altissima | Tree of Heaven | |
| Vitex agnus-castus | Lilac Chaste Tree | |
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